Contact & Directions
Reception is staffed twenty-four hours a day. Call for anything urgent, or send the form below and our reservations team will reply within one business day.
Book a stay or ask us anything
Room reservations, dining, spa, events and the gaming lounge all come through the same desk. Tell us roughly what you have in mind and we will come back with something specific.
- Reservations & reception+64 3 442 7180
- Reservations email[email protected]
- General enquiries[email protected]
- Events & groups[email protected]
- Address68 Lake Esplanade
Queenstown 9300, Otago
New Zealand - CompanyHorizon Quay Hospitality Ltd · NZBN 9429048317265
Finding us on the esplanade
We sit on the western end of Lake Esplanade, where the road bends towards Fernhill. The entrance is under the schist canopy; pull in and someone will take the car.
- From Queenstown Airport (ZQN) — 8 km, about 12 minutes. Follow Frankton Road along the lake, continue onto Lake Esplanade. Transfers from NZ$45 per car, booked at reservations.
- From the town centre — 900 metres along the lakefront walkway, roughly a ten-minute walk past the gardens.
- By car from Cromwell or Wanaka — SH6 to Frankton, then Frankton Road west. Underground parking, NZ$28 per night with valet.
- Ski fields — Coronet Peak 40 minutes, The Remarkables 28 minutes. Winter shuttles depart from the entrance.
- Buses — the Orbus route 1 stop on Fernhill Road is 250 metres away.
Who to speak to
Reception
Open 24 hours. Check-in from 3.00pm, checkout 11.00am. Luggage storage before and after, valet parking, ski and bike storage, laundry and same-day pressing.
Concierge
Daily 7.00am – 9.00pm. Gondola and cruise tickets, jet boats, guided walks, Gibbston wine tours, Milford Sound day trips, ski passes and mountain transfers.
Restaurant & bar
Harbourmaster reservations from 9.00am daily. The Signal Room does not take bookings except for groups of eight or more.
Events & groups
Weekdays 8.30am – 5.30pm. Conferences, weddings, celebrations, group accommodation from eight rooms, and private hire of the Wharf Room or the high-limit salon.
Gaming lounge enquiries
The Horizon Room is open to guests and visitors aged 20 and over, with photo ID checked at the door. No booking is needed for the main floor; the high-limit salon should be reserved at least 48 hours ahead through reservations.
If gambling is causing difficulty for you or someone you know, support is free and confidential at any hour: NZ Gambling Helpline 0800 654 655, Need to Talk? 1737, Problem Gambling Foundation 0800 664 262, or text 8006.
Host responsibility policy